Base
To start with one department
€15 per person a month
55 minutes a month
The angry customer, before they really call.
Customer care rehearses the hard calls before taking them.
The call: a furious customer who wants a refund
1:12 / 3:00
The customer · AI avatar
I want my money back. Now.
The avatar plays the customer. Customer care answers out loud.
Right after the call
72
The score, out of 100
Three things to change
- Let them finish
- Say the problem back in your words
- Say what you'll do, and when
- 1
Customer care takes the hard call with the avatar, before the real one.
- 2
They get a score and three things to change.
- 3
You see which department improves.
Built with ADR Center · negotiation and mediation since 1998
The score has twelve dimensions, eight of them on the words, and it quotes the words used in the call.
The angry customer, in rehearsal.
We open one company at a time. Book now and the price on this page stays yours for 12 months.
Pro
RecommendedTo train everyone, every week
€20 per person a month
90 minutes a month
Enterprise
For 1,000 people and more
Let's talk
Minutes by volume
Prices exclude VAT. A minute is a minute with the avatar: scores and reports use none.